How Health Infrastructure simplified its work-from-home transition

When the COVID-19 pandemic swept through New South Wales, the government passed health orders promoting social distancing and allowing work from home wherever possible. Health Infrastructure streamlined the sudden switch to remote work thanks to a digital transformation supported by Adobe Sign, Adobe Acrobat, and Microsoft Teams.

While Health Infrastructure moved employees to remote work, the digital transformation was already underway. With 90 percent of the documents digitized, administrators had started working with Adobe Sign to accelerate review and approval cycles. But to go fully digital, the IT team needed to get Adobe Sign into the hands of more team members, and quickly.

Expanding the Adobe Sign deployment was fast and easy, making the transition to work-from-home seamless. Using the add-on for Adobe Sign in Microsoft Teams, staff could send documents for signature and monitor document status directly from the Microsoft Teams interface. This integration also allowed staff to automatically pull completed and signed documents into the Microsoft Teams library for more secure cloud storage that administrators could search, and reference as needed.

For signers, returning a document took just a few simple clicks on any device so documents that previously took up to two weeks to return are received in just two days. Administrators no longer have to print 300-page contracts, reducing the need to access a printer, costs associated with both paper and lost productivity.

The smooth transition to work-from-home through this digital transformation improved productivity and security along with promoting a focus on mental and physical health.

“Our goal is to use technology to make things easier and better for people,” says Sandy Draganis, head of IT at Health Infrastructure. “Adobe Sign offers a seamless experience within the Microsoft Teams platform. It’s a strong combination of two leading, familiar technologies that make it easier for administrators to do their jobs.”